Privacy Policy
Last Updated: 14 January 2025
At quentaviro, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial modelling education services.
We're based in the UK and comply with the Data Protection Act 2018 and UK GDPR. If you've got questions about how we handle your data, this document should answer them. And if it doesn't, get in touch.
Who We Are
quentaviro is an educational provider specialising in financial model building. Our registered address is 87 Darlington Street, Wolverhampton, West Midlands WV1 4EX, United Kingdom.
When we refer to "we," "us," or "our" in this policy, we're talking about quentaviro. You can reach our data protection team at support@quentaviro.com or call us on +447577366004.
Information We Collect
The data we gather depends on how you interact with us. Here's what we typically collect:
Contact Information
Name, email address, phone number, and postal address when you enquire about courses or register for programmes.
Account Data
Username, password (encrypted), and preferences when you create a learning account with us.
Payment Details
Billing information and transaction history when you purchase courses or materials. We don't store full card details.
Educational Records
Course progress, assignments, test results, and feedback you provide or receive during training.
Technical Information
IP address, browser type, device information, and how you navigate our website.
Communications
Records of emails, calls, or messages you exchange with our team, including support requests.
Information You Give Us Directly
Most of what we collect comes straight from you. This happens when you fill out enquiry forms, register for courses, participate in workshops, or contact our support team. We also gather data when you submit assignments or interact with our learning platform.
Information We Collect Automatically
Our website uses standard web analytics to understand visitor behaviour. This includes tracking which pages you visit, how long you stay, and what device you're using. We use this to improve our site and make sure our content reaches the right people.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a specific purpose related to providing financial modelling education.
Primary Uses
- Delivering the courses and training programmes you've signed up for
- Processing your payments and maintaining accurate financial records
- Sending you course materials, schedules, and important updates about your programme
- Providing technical support and responding to your questions
- Tracking your progress and offering personalised feedback on your work
- Issuing certificates and maintaining records of your achievements
Marketing Communications
If you've opted in, we'll send you information about upcoming courses, industry insights, and relevant opportunities. You can unsubscribe anytime using the link in any email we send.
Legal Obligations
Sometimes we need to keep or use your data because the law requires it. This includes maintaining financial records for tax purposes, responding to legal requests, or protecting our rights in disputes.
Important: We never sell your personal information to third parties. Your data stays with us unless we need to share it with trusted partners who help us deliver our services.
Legal Basis for Processing
UK data protection law requires us to have a valid reason for processing your personal information. Here's what applies to our activities:
- Contract Performance: Most of what we do with your data is necessary to provide the education services you've contracted with us for.
- Legitimate Interests: We process some data to improve our courses, prevent fraud, and operate our business efficiently. We balance this against your privacy rights.
- Consent: For marketing emails and certain types of cookies, we ask for your explicit permission first.
- Legal Compliance: Some processing is required by law, such as keeping financial records or responding to court orders.
Sharing Your Information
We work with carefully selected partners to deliver our services. Your data might be shared with:
Service Providers
Payment processors handle transactions securely. Email service providers help us send course materials and updates. Hosting companies store our data in secure UK-based facilities. Learning management system providers power our online platform.
Professional Advisers
Occasionally we need to share information with lawyers, accountants, or other professional advisers who help us run our business properly.
Legal Requirements
If we're legally required to disclose information to authorities, courts, or regulators, we will. But we'll only share what's absolutely necessary.
All third parties we work with are contractually bound to protect your data and can only use it for the specific purposes we've authorised.
International Data Transfers
We primarily store data within the United Kingdom. However, some of our service providers operate internationally, which means your information might occasionally be processed outside the UK.
When this happens, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate data protection laws or implementing standard contractual clauses approved by UK authorities.
You can request more details about specific transfers by contacting our data protection team.
How Long We Keep Your Data
We don't hang onto information longer than necessary. Retention periods depend on why we collected the data and any legal obligations we have.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course registration details | Duration of course plus 7 years | Legal and educational record requirements |
| Financial records | 7 years from end of financial year | UK tax and accounting regulations |
| Marketing consent records | Until consent withdrawn plus 3 years | Evidence of consent and preferences |
| Support communications | 3 years after last contact | Service improvement and dispute resolution |
| Website analytics | 26 months | Understanding user behaviour patterns |
| Certificates and qualifications | Indefinitely | Verification of credentials |
After retention periods expire, we securely delete or anonymise your information so it can no longer identify you.
Your Rights
UK data protection law gives you significant control over your personal information. Here's what you can do:
- Access Your Data: Request a copy of all personal information we hold about you. We'll provide this free of charge within one month.
- Correct Inaccuracies: Ask us to update or fix incorrect information. We want our records to be accurate.
- Request Deletion: In certain circumstances, you can ask us to erase your data. This isn't absolute – we might need to keep some information for legal reasons.
- Restrict Processing: Ask us to stop using your data in certain ways while keeping a copy of it.
- Data Portability: Request a machine-readable copy of your data to transfer to another service provider.
- Object to Processing: In some situations, you can object to how we're using your information, particularly for marketing purposes.
- Withdraw Consent: Where we're relying on your consent, you can withdraw it anytime. This won't affect anything we did before you withdrew consent.
How to Exercise Your Rights
Send your request to support@quentaviro.com or write to us at 87 Darlington Street, Wolverhampton, West Midlands WV1 4EX. Include enough detail for us to locate your information and verify your identity.
We'll respond within one month, though complex requests might take up to three months. We'll let you know if we need extra time.
Right to Complain
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ICO). They're the UK's data protection regulator. You can find them at ico.org.uk or call their helpline on 0303 123 1113.
Security Measures
Protecting your information is something we take seriously. We've implemented technical and organisational measures to keep your data safe from unauthorised access, loss, or misuse.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Secure hosting with regular security patches and updates
- Firewall protection and intrusion detection systems
- Regular security testing and vulnerability assessments
- Secure backup systems with encrypted storage
Organisational Measures
- Access controls limiting who can view your data internally
- Staff training on data protection and privacy practices
- Confidentiality agreements with all employees and contractors
- Regular reviews of our security procedures
- Incident response procedures in case of data breaches
No system is completely secure, but we work hard to minimise risks. If we detect a breach that affects your rights, we'll notify you and the ICO as required by law.
Cookies and Tracking
Our website uses cookies – small text files stored on your device that help us understand how you use our site.
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly. You can't opt out of these.
- Analytics Cookies: Help us understand visitor behaviour so we can improve our site. These are optional.
- Functional Cookies: Remember your preferences and settings for a better experience.
You can manage cookie preferences through your browser settings. Blocking certain cookies might affect how our website works for you.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 16 without parental consent. If you're under 16 and interested in our courses, please have a parent or guardian contact us.
If we discover we've accidentally collected data from someone under 16 without proper consent, we'll delete it promptly.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. Check back occasionally to stay informed about how we're protecting your information.
Questions or Concerns?
If something in this policy isn't clear, or if you have concerns about how we handle your data, please get in touch. We're here to help.